The telecommunications giant, Rogers, has now given a reason for their nationwide outage Monday morning.
As early as 6 AM, thousands of Rogers customers across the country began noticing problems with their voice and data services. The mass outage affected mainly BC, Alberta, and Ontario but many users in Manitoba also experienced the disruption.
The company’s Chief Technology Officer, Jorge Fernandes, has been posting regular updates throughout the outage. His most recent statement this morning indicates that the “cause of the intermittent wireless service issue impacting our customers was a recent Ericsson software update.” Ericsson is a network partner of Rogers.
Fernandes went on to apologize for the untimely inconvenience.
“Yesterday’s events did not meet the level of service we strive to provide to our customers. We know that there is a lot of uncertainty in your daily life right now. One of the things we don’t want you to have to worry about is staying connected. We know how much you rely on us and yesterday, we let you down. On behalf of all of us at Rogers, we sincerely apologize.”
Rogers says most customers had service restored by 11 PM Monday evening, though a small number of carriers are continuing to come back online.
While some small pockets of individuals across Canada are still experiencing technical difficulties, according to Downdetector, Manitoba is now in the clear.