Conditions have been placed on a personal care home in the Portage la Prairie area after an investigation into complaints from patients and their families.

The Lions Prairie Manor personal care home had its licence placed under review last December, following complaints between August 2016 and October 2017.

According to the province, an investigation by the Protection for Persons in Care Office found 17 of 21 complaints were deemed likely to have occurred. 12 of those cases were determined to be mistreatment, but none of the incidents are considered abusive or neglectful under the Protection for Persons in Care Act.

Friesen spoke to reporters at the Manitoba Legislature yesterday. He said the government believes the actions are prudent.

"The facility will not be able to receive new clients until they undertake some staff training and other measures to ensure that all residents are able to receive a high quality of care," said Friesen.

The health minister characterized the issues at the facility as "some consistent lack of ability to execute a care plan in the manner prescribed," which he said to him suggests more training is necessary. Friesen also said the work towards improving started months ago.

Southern Health-Sante Sud, which runs Lions Prairie Manor, has apologized and has said the facility has already undertaken a number of measures, including training.

According to an information sheet from the province, the PPCO found Lions Prairie Manor was not meeting standards when it came to: treating residents in a mannor consistent with their needs, in a safe environment, with courtesy and respect and in a way that promotes their dignity and individuality; an integrated care plan that staff are aware of; establishing safeguards to prevent residents from abuse and documenting evidence of followups for abuse and neglect allegations; keeping records of complaints and how they're handled; and in staff education.

"Some of these had to do with how a patient's personal care plan was adhered to, some issues involved toileting practices during mealtimes -- people having to wait too long for services --, some of these involved people not being moved carefully or in accordance with their care plan," said Friesen.

The PPCO has recommended seven binding directives for the facility, all of which were endorsed by the health minister.

Friesen says he's confident the PCH will be able to meet conditions placed on its licence.